top of page

Technical Support Supervisor (MYE01)

On behalf of a global Acoustics leader

Framingham, MA, USA

Job Type

Full Time




$75,000.00 - $120,000.00 per year

About this Client

Founded in 1975, this client stands as a renowned global leader in the realm of acoustics. Their diverse product range encompasses headphones, speakers, microphones, batteries, and assistive listening devices. Applications span mobile communication, audio-visual entertainment, computer peripherals, smart homes, and healthcare sectors. Their headquarters in Taiwan anchor a network of 18 locations worldwide, including China, Thailand, the United States, and Singapore.

About the Role

This client seeks a Technical Support Supervisor to join their Field Application Engineering group. You'll collaborate closely with customers to solve design challenges, ensuring exceptional product experiences. A deep expertise in one product design discipline (e.g., Acoustic, Mechanical, Electrical, Antenna/RF, or Power/Battery) is essential, with a broad understanding of others.


  • Collaborate with customers to identify and meet specifications.

  • Drive product development throughout all stages, engaging with the customer's design cycle.

  • Review and present design proposals addressing engineering and manufacturing needs.

  • Advocate for customer needs, liaise between engineering teams and customers.

  • Work with cross-functional teams, addressing manufacturing issues from pre-prototype to mass production.

  • Interpret engineering drawings and conduct statistical analysis.

  • Lead day-to-day project activities to meet objectives.

  • Additional duties as assigned.

  • Up to 25% international travel for customer visits.


  • 2+ years of experience in Engineering and Project Management.

  • Bachelor's or Master's degree in Electrical Engineering or related field.

  • Expertise in one of the following: Acoustics, Mechanical, Plastics, Process/Manufacturing, Electrical, Systems.

  • Background in electronic consumer devices or ODM/OEM industry preferred.

  • Proficiency in English and Mandarin Chinese.

  • Strong communication skills.

  • Statistical and analysis skills a plus.

  • Self-motivated and quick learner.

  • Proficient in engineering software and tools.

  • Tooling and injection molding knowledge is a plus.

  • Skilled in UG NX for those with a mechanical engineering background, or proficient in Pro/E ORCAD, Cadence/Allegro for those with an electrical engineering background.

  • Familiarity with statistical analysis tools like R, Matlab, etc., is advantageous.


  • 401(k)

  • Dental insurance

  • Flexible schedule

  • Health insurance

  • Paid time off

  • Vision insurance


  • Electronic Consumer Devices or ODM/OEM: 1 year (Required)

  • Engineering and Project Management: 2 years (Required)

  • Acoustics, Mechanical, Process/Manufacturing or Electrical: 1 year (Required)


  • English (Required)

  • Chinese/Mandarin (Required)



Willingness to Travel

25% (Required)


May 27, 2024

bottom of page